After-sales service is difficult-the status of home service is chaotic, and the standardization is low!
Many consumers report that the after-sales service of many companies is just a "cloud". When a product has an after-sales problem, it is either a headache in the face of cumbersome processes or the service request issued is unacceptable. Many consumers are still unclear about the warranty period, disassembly and transportation charges, and spent more money after sales ... According to data released by the China Consumer Association, in recent years, the total number of furniture complaints ranks among the top ten industries. Consumer dissatisfaction with home after-sales service is evident.
"At present, the reason why the after-sales service in the home furnishing industry is difficult is that, on the one hand, the industry has a low degree of standardization, and the home furnishing industry has not yet formed a standardized service standard, which has led many companies to take advantage of the loophole and restrict the healthy development of home after-sales service; The complexity of the service is relatively high, from the material, design, production, to distribution, installation, acceptance and other links, all of them have put forward requirements for after-sales service. "The person in charge of Quanyou Household introduced.
A new way of after-sales service-nationwide warranty, new trend of home service development!
It is reported that Quanyou Household is the first to launch the first nationwide warranty card in the industry. With this card, you can enjoy unified national after-sales service at local Quanyou stores anywhere in the country; you can also enjoy it nationwide 2 years free disassembly and assembly service (excluding handling and transportation fees); and one-time free door-to-door maintenance service. The new model of nationwide warranty service, with the help of Quanyou Household's marketing network in more than 3,000 stores across the country, will surely provide a new model for the development of after-sales service in the home industry. We will wait and see.
New service policy-furniture repair "home service" will be implemented soon
With the advent of the 3.15 Consumer Rights Day, the "home service" policy for furniture repairs will soon be implemented. It is understood that the service-to-community "home service" activity has been continuously held by Quanyou Home for many years and has a good reputation among users across the country. "We hope that through the form of door-to-door service in the community, we can effectively solve the after-sales problems of the majority of users and friends, and at the same time, let more people understand and enjoy the brand connotation of Quanyou's" Happy Service 365 "." .
It is understood that "Happiness Service 365" is a service brand built by Quanyou Household, and has become one of the most influential service brands in the industry. "Happy Service 365" comprehensively covers the three major stages of pre-sale, in-sale and after-sale, including free pre-sale measurement, free furniture placement design, home-style warm shopping guide, free home delivery, free professional installation, and regular return visit 6 services , And covers five guarantees including life-long maintenance, life-long maintenance, free door-to-door return / replacement, service tracking, and one-stop service, striving to achieve "365-day all-round, 24/7 customer service."
Industry experts said that Quanyou Household opened a new pattern and leap for the development of after-sales service in the industry, and provided a new outlet for the healthy development of the entire industry, which will definitely bring consumers a more perfect after-sales service experience.
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