After the Double 11 online shopping, home furnishing is still one of the major items. These days, netizens' spoils may already be on the way to express delivery. However, after the delivery of household products, acceptance and installation are not trivial, especially furniture. During the acceptance, the product shall be prevented from colliding with the wrong version or during transportation, and the installation will directly affect the after-sales quality. If you want to do it yourself, you must first consider your own ability.
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1. Check the number and check the appearance
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When furniture arrives at home, the first step you need to do is to check. According to industry insiders, the owner must first count the number of furniture; secondly, look at the model of the product, whether it uses the materials agreed in the contract. More detailed is that you can use the detailed list when you buy online, such as the product name (if it is not the dressing table in the contract instead of the desk), trademark, model, specifications (furniture size), color, direction (if any computer desk) Divided into two sizes, which side of the sofa arm is waiting, when buying, consumers will choose furniture with a big head facing a certain direction, and you can check whether the direction is consistent during acceptance), quantity (whether it is the same as when signing the order) Perform acceptance.
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Second, we must also check the details of the furniture. See if the furniture has problems during transportation, such as whether there are scratches or traces of glue through the glass products; whether there are scratches or knocks on the back and sides of the furniture that are not easily noticeable.
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2. Can't return or exchange goods when knocking?
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It is reasonable for the merchant to agree in advance that the "small bumps and paint drop will not accept returns or exchanges". "Returns are not possible in all cases, unless it is a major product quality problem." According to the relevant regulations, unless the product has major defects or can not achieve the main purpose of the return, the other circumstances are subject to the offer. If the merchant declares in advance that "bumping does not accept the return of goods", the consumer still purchases to indicate that he has agreed to this clause, which shall prevail.
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3. Hands-on push-pull to check performance
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The installation level of the workers also determines the performance of the furniture. After installation, the owner can push and pull the drawer to see if the draw is smooth and the gaps are even; open and close the cabinet door. If the installation is qualified, there should be no abnormal noise during the positioning, the positioning is accurate, and the gaps on both sides are even; the horizontal surface of the furniture should be flat , All facades are vertical; damping drawers, sliding doors, etc. should be pushed and pulled smoothly, and the door should stop wherever the hand is pushed. Experts remind that there should not be "empty" in other parts of the furniture, except that there will be empty gaps in the wardrobe for the movement of the partition, otherwise it will be missing pieces.
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For the sofa , the owner can sit down and stand up to see if the sponge of the sofa rebounds quickly, whether there are obvious dents, and whether the overall frame has abnormal noise and shaking to judge the quality. Whether there are obvious thread ends on the surface of the fabric sofa, whether the joints are uniform, and whether there are details such as skew to judge the workmanship. Leather sofas need to check the surface for scratches, wrinkles, etc., and ask the merchant for maintenance manuals and instructions.
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4. Check for "trauma"
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If the furniture is not installed carefully, it may cause accidental injuries such as scratches on the floor. After paying attention to the installation of the furniture, the owner should also check whether the floor and walls in the room are scratched or scratched due to the installation of the furniture.
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If such a trace is found, the owner needs to make a note on the contract, and briefly describe the situation, and explain how many scratches there are. The most important thing is to ask the worker who has this situation to confirm the signature. According to industry sources, in general, manufacturers will repair or compensate.
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5. What to do with non-manufacturer installation
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Some furniture products or building material products are not included in the installation, so the owner needs to assemble it by himself or ask the installer. If you are buying building materials during the decoration process, you can invite the decoration staff to help you check the goods, and then install it after confirming that there are no quality problems. If problems occur after the agreement, the installer is responsible. For furniture, if you ask other teams to install it, the owner needs to let the installer check the furniture first to confirm that there is no quality problem. After the installation is completed, the installer will solve the problem.
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However, since there are clear standards for installation charges, if a third-party installer is invited, the owner needs to have certain professional knowledge. For example, before paving the floor and installing cabinets, you need to check whether the ground has been leveled to meet the relevant specifications; before installing the spotlights, you must check whether the potential is left, otherwise this is a "non-installation problem" and requires additional payment.
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6. Self-installation and pay attention to injuries
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As for self-installation, it is best to weigh your own installation level. General owners such as tables and stools can operate, but the assembly type, such as sideboards and wine cabinets, involves a lot of boards. Non-professionals are prone to make mistakes when assembling, resulting in broken boards and even human injuries. "Bookcases are relatively simple, similar to building blocks." In addition, there are some writing desks or three-drawer cabinet hardware, such as locks, which is difficult for ordinary owners to install. "After being damaged, the accessories that exceed a certain amount require the owner to pay separately."
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You don't need to purchase professional tools to assemble panel furniture by yourself . Although it is slower, "cross screwdriver can be operated". However, the installation team of the manufacturer will bring an electric drill, which not only speeds up, but also improves the installation quality.
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7. Rejection that affects use
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When inspecting and accepting furniture , if any defects or quality problems are found, the agreement established by the two parties is reliable or negotiated on the spot. Generally speaking, the furniture affects the use, such as the door opening has abnormal noise, and the drawing is not smooth; there are defects in the visible parts of the appearance; or the panel furniture has open edges, the solid wood furniture cracks, the European furniture is painted too thin, and the viscosity Not enough; consumers can choose to refuse if the furniture is not firmly connected, few accessories are installed, and the stability is not enough.
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If after installation, the consumer finds that there are quality problems, such as solid wood and wood is not the agreed type of wood; the metal parts of the plate do not conform to the contract; after the assembly, the furniture cannot be a straight line, etc., all can be returned or exchanged. If there are factory installation workers on site, they can express their opinions on the spot and fill out the relevant acceptance checklist, indicating the reason for the request for return.
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8. What to do if the color difference is large
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Whether it is furniture, floors, wooden doors, or fabric products, there will be chromatic aberration problems. Disputes arising from this are more common. What should I do if there is a large color difference? Can I apply for a return? For wood products such as furniture floors, color difference is normal. If it is not a quality problem, it is difficult to resolve disputes caused purely by color difference problems, and it is difficult for consumers to make claims.
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In addition, if the merchant has already stated in the store: "Due to factors such as light, display parameters, and different batches of plates, the actual color and picture received will be different. Please refer to the actual object. The color difference cannot be used as a reason for refund. "Color difference is normal", etc., indicating that both parties have made an offer before purchasing. Therefore, simply requesting a return based on the color difference depends on the communication with the merchant. (Editor: Peter)
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