In addition to quality problems, the disputes over the sale of building materials and furniture are also important links for consumer complaints. Delivery disputes are divided into non-scheduled delivery, product damage during handling, and whether or not to charge "upline fees". This week, the Morning News reporter visited the home market, and also learned that the delivery time of all kinds of building materials and furniture promised a lot. Then, is there a unified time for the delivery period of the home building materials market? Are there any specific service guarantees for stores and merchants? Consumers suffered from unscheduled delivery Recently, Miss Zhang, who lives in Century New Town, encountered the problem of merchants not delivering on time. Miss Zhang, who has worked in Beijing for many years, had her first house in the first half of this year. It was originally expected that the renovation period of the new house would be completed on June 25, and the parents who were far away from the field would be picked up early to prepare for sharing the family. . However, the scheduled sanitary products have not been delivered for a long time, and have repeatedly urged communication. The store has repeatedly delayed delivery time on the grounds of “renovation season, more customers have to queue†or “on the road to transportâ€. The delivery time has its own regulations this week. The reporter visited the Beijing Red Star Macalline, Actual Home, Jimei, Lan Jingli and other stores, and conducted a market survey on the delivery cycle of home building materials. Flooring products and toilets for building materials, delivery time is more uniform, and delivery within 7 days. For example, Del Floor and Hong Nai Floor are all promised to deliver within 7 days; Yan Guangcai, CEO of European Flooring, said that the delivery period of European flooring can be delivered within 2 or 3 days after ordering, now the brand service The ability is far higher than the product, so everything is centered on consumer convenience. In the bathroom products, Hengjie toilets promise to deliver within one week. At the same time, the clerk emphasizes that it will usually be delivered within 2 to 3 days. In order to ensure more abundant time and unexpected circumstances, the contract will be written within 7 days. The staff of Faenza toilets in the United States Red Gate store said, "Because it is the decoration season, you need to make an appointment one week in advance." By visiting, the reporter also learned that the bathroom cabinets belonging to the bathroom products take about 15 days, the clerk said. Cabinet making requires a certain period of time. The time of the tiles is different, some are 2 to 3 days, some are 15 days. Dong Wei, the planning manager of Dongpeng Ceramics, said, “There is no specific payment standard for the delayed delivery period. When consumers buy, they can Consult with the merchant to choose the delivery time. However, there will be corresponding payment terms for the delay period. In addition, the delivery cycle of panel furniture varies greatly, some brands need 15 days, some need 30 days. Restricted delivery time factors for home building materials, different delivery times of similar products, Yin Yuxin, deputy general manager of Beijing Oriental Home Furnishing Plaza, said, "Depending on the manufacturer's production capacity, there will be different times, from another perspective. Speaking, consumers can choose products according to their own needs. After all, the period of house decoration is longer, and the time to choose and wait is longer.†Shen Yaojun, vice president of Jimei Home Group, said: “The delivery time of home building materials is not uniform. It is also related to the origin of the product. The delivery site in Beijing is of course faster than the delivery time in Guangdong. In the concept of serving consumers, the store will also have corresponding compensation clauses. After all, consumers have disputes with merchants in the store. The brand influence of the store will have a certain impact.†According to the analysis of the relevant industry association, the merchants have conflicts with the consumers in the delivery cycle. There are many reasons: the decoration season, the customers are more; the factory is far away, it is inevitable Some unexpected situations occurred on the way; some enterprises have just started, the production scale and management mode are improving and exploring And so on. However, for whatever reason, companies can formulate reasonable service terms according to their own abilities, and promptly communicate with consumers in case of problems. Don't be afraid of problems, fear of consumer consultation or even complaints, because every communication with consumers can improve their service ability. For brands, word of mouth is productivity. For consumers, before purchasing home building materials, be sure to reserve a good renovation period. Before the order, you should communicate clearly with the merchants. If necessary, you can write important agreements into the contract to protect your legitimate interests.
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