Yesterday, the reporter learned from the 12315 Command Center of Shijiazhuang City Administration of Industry and Commerce that during the National Day, 12315 received a total of 913 consumer information, an increase of 37.5% over the same period last year. The commodity cases accepted mainly involved food, furniture, household appliances, clothing, shoes and hats, vehicles, communication products, jewelry, etc.; service cases were mainly telecommunications services, after-sales maintenance services, prepaid consumer services.
“Furniture home improvement has become a new hot spot for complaintsâ€. According to relevant persons from the Shishi 12315 Command Center, the main complaints about furniture and home decoration categories are: large-scale sales have led to a sharp increase in sales, but insufficient stocks have prevented the delivery of consumers on time; sellers have exaggerated or untrue material and functions. Propaganda; the goods were shipped without careful inspection and could not be processed in a timely manner after the problem was discovered.
Compared with previous years, complaints about household appliances during the National Day this year have declined. Main problems involved in home appliances: installation of electrical appliances in violation of regulations to collect material fees and installation fees, sales of fake brand-name products. During the National Day, some large supermarkets in the provincial capital set up trade fairs. However, after consumers bought branded goods, they found that they could not be used or the quality was rough.
"The most complaints related to communication services. The command center has repeatedly received consumer broadband failure problems, and has repeatedly reported to the customer service hotline. No one has been onsite for repairs. The customer service commitment is very good, but it cannot be fulfilled." According to the relevant person of the 12315 Command Center, the complaints about communication services are mainly concentrated in the promise of business handling; the fixed telephone and broadband cannot be repaired in time after the network is disconnected, and the delay is long; the customized business of the sales is vague and unclear, causing misunderstanding And unnecessary consumption.
In addition, prepaid consumption during the Golden Week is a difficult point in the processing of consumption. It does not provide shopping vouchers after payment, does not have a written contract with the contractor, has a long span of consumption, and has frequent changes in the operator. Very big.
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