On July 11th, the drafting seminar on "Home Furnishing Industry Business Service Specification" jointly organized by Sohu Home and China Merchants Federation Retail Suppliers Professional Committee was held in Beijing. The dealers should implement the first move in the discussion paper. The claims system and the "home improvement enterprises do air testing for consumers free of charge", the actual family, Jimei, Ruibao decoration, industry peak decoration and many other business representatives raised objections, whether it is feasible or not remains to be discussed.
Home improvement industry
Service specification discussion draft
“This standard was planned by the Ministry of Commerce in March this year. After several months of preparation, we have come up with a framework and discussion papers as part of the discussion at the first seminar.†July 11th, At the scene of the drafting of the "Home Furnishing Industry Business Service Specification" jointly organized by Sohu Home and the China Merchants Association Retail Suppliers Professional Committee, Tan Xinzheng, deputy director of the China Merchants Federation Retail Suppliers Professional Committee, announced the progress of the norm. .
The "standard" mentioned by Tan Xinzheng is the "Regulations on the Operation and Service of Home Furnishing Industry" organized by the Ministry of Commerce and the China Business Federation. As the first service standard in the home improvement industry, it aims to control the chaos of the home improvement industry, the service level of the home decoration industry is uneven, the decoration quality is difficult to guarantee, the decoration materials are shoddy, the design is disorderly, and so on. Enable consumers to understand consumption and choose home furnishings business correctly.
Due to the wide range of topics and the wide range of content, the current drafting work will be completed through research, discussion and coordination. According to the progress schedule of the drafting team, the first drafting work meeting will be held at the end of this month, and 20 units including home furnishing enterprises, production enterprises, home improvement enterprises and industry associations will actively participate. After the opinions are unified, they will seek opinions from all walks of life through online publicity and other means. According to the requirements of the Ministry of Commerce, the drafting of the "Regulations on the Management of Home Furnishing Industry" must be completed and reported to the Ministry of Commerce in November this year.
Whether the dealer implements
Advance payment dispute
The reporters at the seminars gathered at the home improvement business representatives noticed that although the discussion papers have detailedly supplemented and required various vulnerabilities in the household consumption and sales process, some of the details are still controversial. Whether the dealer should implement the "first pay" system is a typical example.
According to the content of the discussion paper, the seller should implement the advance payment system, share the responsibility with the supplier, and return or compensate the customer in time when the product has problems. After the supplier leaves the market, the customer still provides the corresponding after-sales and maintenance service. For this rule, the opinion of Shen Yaojun, vice president of Jimei Home, is that the first payment is the first time that the actual home has been implemented and proposed. It is an enterprise standard that exceeds the existing national standards. If this is done as the industry's minimum standard, There are many companies that can't do it, especially local companies outside Beijing. Generally speaking, the operability is relatively poor.
"I personally think that the first payment is for the store. Many stores in the home industry have been developing for so many years. Should we set a threshold for them to use the first payment as the most basic service condition for the store to provide to consumers?" Ren Cheng, the vice president, introduced that the family was the first to implement and implement the first payment in the industry. It is considered that the operators should also bear joint and several liability. Since the business is recruited, it is necessary to share the responsibility with the merchants, if there is a problem with the products sold by the merchants. The store can pay for the consumer first.
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